Sales Manager
SALES MANAGER
(SALE MANAGER)
Work address: 19 Nguyễn Đình Chiểu, Sai Gon Ward, Ho Chi Minh City
Working hours: Monday – Friday (8:00 – 17:00)
- Openings: 01
- Salary: Negotiable based on experience
- Education: Degree in Business, Marketing, Management or a related field
- Experience: 3+ years managing and developing distribution channels / B2B sales / FMCG / fashion / sports
- Gender: No requirement
- Age: Over 25
- Employment type: Full-time
JOB RESPONSIBILITIES
1. Role overview
- Business strategy management.
- Dealer management and development.
- Customer operations and care management.
- Business strategy and operations, coordinating all sales activities.
- Team management and reporting.
- Full accountability for business performance and operations, ensuring sales, people and customer experience all grow in sync.
2. Key responsibilities
2.1 Business strategy management.
Advise the Board of Directors on market development strategy, product direction and expansion of the store network or sales channels.
2.2 Dealer management and development
- Find, approach and negotiate with new partners (stores, clubs, sports venues, retail chains).
- Sign partnership agreements and ensure compliance with Pili’s sales policy.
- Maintain relationships and support discount, promotion and POSM policies.
- Train dealers on products, sales skills and brand-standard display.
- Support Marketing & Activation at points of sale.
- Run activation programs, mini-games and sales events.
- Connect dealers to online campaigns (Shopee, TikTok Shop, flash sales).
2.3 Customer operations and care management
- Manage the entire online/offline sales process, from order handling and operations to customer care, ensuring a seamless, professional and consistent customer experience.
- Analyze customer needs and seasonal and segment-based fashion trends to identify ways to increase revenue.
- Oversee sales activities to ensure sales targets are met.
- Regularly inspect and evaluate operating quality at points of sale.
- Resolve issues as they arise and improve the customer experience at points of sale.
2.4 Business strategy and operations, coordinating all sales activities
- Organize and oversee the entire business operating process to achieve set sales and profit targets.
- Build business plans, sales strategies and promotions for the assigned sales channels.
- Work with Marketing on promotional activities, competitor research and tracking market trends and customer behavior.
- Work with other departments to ensure product supply, pricing policy and customer service.
- Draw up business plans, allocate KPIs and map each team member’s path to hitting their sales KPIs so team targets are met.
- Manage the budget and control operating costs of the sales department.
- Analyze the market, customers, competitors and revenue; identify fast- and slow-moving products and find out why.
- Analyze, track and optimize business performance across sales platforms.
- Evaluate data and propose solutions for growth and better performance.
2.5 Team management
Build, train and develop a professional sales and customer care team, including professional sales staff.
2.6 Other tasks as requested by the direct manager
JOB REQUIREMENTS
1. Professional background
- 3+ years in managing and developing distribution channels / B2B sales / FMCG / fashion / sports.
- Basic understanding of distribution systems, dealer management and sales contracts.
- College/University degree in Business, Marketing, Management or a related field.
2. Skills
- Strong communication, negotiation and persuasion skills.
- Ability to plan, track KPIs and report.
- Customer relationship management (CRM) skills.
- Business mindset, with strong data analysis and decision-making skills.
- Proficient in Excel, PowerPoint and office tools.
- Team management ability.
- Team spirit and willingness to travel frequently.
- Eager to learn and keep knowledge up to date.
- A passion for fashion, sports and lifestyle is an advantage.
BENEFITS
- Full social, health and unemployment insurance as required by law.
- Annual leave and public holidays as required by law.
- Competitive salary based on performance.
- A dynamic fashion – lifestyle environment with many creative campaigns, and more.
- Company activities: team building, culture days, performances, company trips and more.
- Annual health check-ups.
WORKING RELATIONSHIPS
- Direct supervisor: Sales Director
- Reports to: Sales Director
- Collaborating units: THC – Marketing – Ops – Product – Finance
