{"id":49576,"date":"2026-08-25T10:09:32","date_gmt":"2026-08-25T03:09:32","guid":{"rendered":"https:\/\/pili.vn\/operations-director\/"},"modified":"2026-08-25T10:09:32","modified_gmt":"2026-08-25T03:09:32","slug":"operations-director","status":"publish","type":"page","link":"https:\/\/pili.vn\/en\/operations-director\/","title":{"rendered":"Operations Director"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Logo_Pili_Fashion\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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OPERATIONS DIRECTOR<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Work address:<\/strong> 19 Nguy\u1ec5n \u0110\u00ecnh Chi\u1ec3u, Sai Gon Ward, Ho Chi Minh City
Working hours:<\/strong> Monday \u2013 Friday (8:00 – 17:00)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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  • Openings:<\/strong> 01<\/li>
  • Salary:<\/strong> Negotiable based on experience<\/li>
  • Education:<\/strong> Degree in business administration, economics or a related field.<\/li>
  • Experience:<\/strong> At least 5 years in operations management; preference for candidates who have held a Director\/Head of Operations role in retail or distribution<\/li>
  • Gender:<\/strong> No requirement<\/li>
  • Age:<\/strong> Over 28<\/li>
  • Employment type:<\/strong> Full-time<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    JOB RESPONSIBILITIES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    1. Role overview<\/strong><\/h3>
    • Team management<\/li>
    • Cost and business management<\/li>
    • Operations management<\/li>
    • Marketing communications management<\/li>
    • Customer experience and store operating standards<\/li>
    • Reporting and planning.<\/li><\/ul>

      2. Key responsibilities<\/strong><\/h3>

      2.1 Team management<\/strong><\/h4>
      • Manage and coordinate store staff, build work schedules, assign shifts and allocate people to match operating and sales needs at stores, tournaments and events.<\/li>
      • Design and deliver training for roles according to the Company’s needs.<\/li>
      • Build and update Job Descriptions (JDs), KPIs and evaluation criteria for each position.<\/li>
      • Monitor performance, discipline and staffing, and propose adjustments, training and development plans.<\/li>
      • Work with others to resolve people-related issues and keep departments running without disruption.<\/li><\/ul>

        2.2 Cost and business management<\/strong><\/h4>
        • Control and review departmental costs to ensure they are reasonable, efficient, within budget and aligned with business performance.<\/li>
        • Track budgets and costs related to Marketing, sponsorship, production, staffing, operations and other business activities.<\/li>
        • Track and analyze the P&L of each business channel\/project, including stores, dealers, wholesale, uniforms, online\/e-commerce marketplace sales and sales at tournaments\/events.<\/li>
        • Control the financial performance of each program\/project, ensuring business activities meet revenue targets and a positive P&L as planned.<\/li>
        • Coordinate resources, people and costs so projects are delivered on schedule and achieve business results.<\/li>
        • Propose ways to optimize costs and improve operational and business efficiency.<\/li><\/ul>

          2.3 Operations management<\/strong><\/h4>
          • Build, standardize and improve the Company’s operating processes, including store operations, warehousing, production, merchandise, delivery and the coordination process between Sales \u2013 Marketing \u2013 Design\/Production.<\/li>
          • Manage and coordinate merchandise planning, ensuring goods are produced, received into stock and allocated on schedule, in line with sales needs and at optimized cost.<\/li>
          • Coordinate merchandise between the warehouse and points of sale, ensuring products are allocated fully, on time and in sync.<\/li>
          • Control merchandise status and the execution of receiving \u2013 shipping \u2013 inventory processes at Pili’s warehouses.<\/li>
          • Monitor and control coordination with suppliers, ensuring supply schedules and resolving issues promptly.<\/li>
          • Build lasting relationships with suppliers and strategic partners.<\/li>
          • Proactively identify operational bottlenecks and propose solutions to raise productivity, reduce costs and keep the business running continuously.<\/li>
          • Roll out technology tools (ERP, warehouse management software, etc.) to improve operating efficiency.<\/li><\/ul>

            2.4 Marketing communications management<\/strong><\/h4>
            • Review and track delivery of monthly\/annual Marketing plans, campaigns, product shoots and brand communications.<\/li>
            • Control sponsorship programs, including budgets, media benefits, sponsored products and delivery results.<\/li>
            • Work together to build and control Marketing, Visual Merchandising and brand identity activities in stores.<\/li>
            • Control branding rollout at dealers, points of sale, sales events and sponsored programs, ensuring a consistent brand image.<\/li>
            • Review promotions across Pili’s sales channels, ensuring they follow policy, stay within budget and do not exceed allowed cost\/profit-margin thresholds.<\/li>
            • Track the performance of Marketing activities and propose adjustments to optimize costs, raise brand awareness and support revenue targets.<\/li>
            • Work with Marketing, Sales, Design and external partners to ensure brand activities are delivered in sync and in the right direction.<\/li><\/ul>

              2.5 Customer experience and store operating standards<\/strong><\/h4>
              • Build and monitor Customer Service standards (Service SOP) across all showrooms\/points of sale.<\/li>
              • Manage customer satisfaction (NPS) and return rate across Online\/Floor channels.<\/li>
              • Work with Marketing and Customer Service to ensure a seamless, effective shopping experience.<\/li><\/ul>

                2.6 Reporting and planning<\/strong><\/h4>
                • Prepare and compile weekly business reports, tracking revenue and performance by sales channel.<\/li>
                • Compile and analyze merchandise and inventory status.<\/li>
                • Track best-sellers, out-of-stock items, broken size runs, slow-moving stock and defective goods; proactively propose reproduction, transfer, sales push or markdown plans as appropriate.<\/li>
                • Prepare the annual revenue \u2013 cost plan, set business objectives and propose KPIs for the following year.<\/li>
                • Prepare and analyze monthly\/quarterly\/annual business summary reports, compare actual results with plan and propose improvements.<\/li>
                • Provide the reports and analysis the Board of Directors needs to support decisions on merchandise, revenue, costs and business plans.<\/li><\/ul>

                  2.7 Other responsibilities:<\/strong><\/h4>
                  • Manage operating technology systems: propose permissions, optimize data flow between Warehouse \u2013 Stores \u2013 Accounting; approve special limits\/transactions according to the authority matrix.<\/li>
                  • Oversee business, cost and operations management of Vietory TQK company, ensuring control of staff, revenue, merchandise, P&L tracking, reporting, cost control and operating procedures, and working with accounting and legal on legal\/corporate procedures.<\/li>
                  • Other tasks as requested by the direct manager.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                    JOB REQUIREMENTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    1. Professional background<\/strong><\/h3>
                    • At least 5 years in operations management; preference for candidates who have held a Director\/Head of Operations role in retail or distribution.<\/li>
                    • Good understanding of fashion trends and the retail industry in general.<\/li>
                    • Experience building and growing a retail start-up.<\/li>
                    • Experience designing and rolling out operating processes from strategy through to execution.<\/li><\/ul>

                      2. Skills<\/strong><\/h3>
                      • Creative, detail-oriented, able to work independently and as part of a team.<\/li>
                      • Proficient in design software.<\/li>
                      • Strong team leadership ability.<\/li>
                      • Knowledge of the fashion market, customer segments and global trends.<\/li>
                      • Strategic and systems thinking, with strong data analysis skills.<\/li>
                      • Ability to plan, organize, coordinate and solve problems quickly.<\/li>
                      • Cost control skills and ability to optimize operational efficiency.<\/li>
                      • Ability to work under pressure with good time management.<\/li>
                      • Willing to travel for work.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                        BENEFITS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                        • Full social, health and unemployment insurance as required by law.<\/li>
                        • Annual leave and public holidays as required by law.<\/li>
                        • Competitive salary based on performance.<\/li>
                        • A dynamic fashion \u2013 lifestyle environment with many creative campaigns, and more.<\/li>
                        • Company activities: team building, culture days, performances, company trips and more.<\/li>
                        • Annual health check-ups.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                          WORKING RELATIONSHIPS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                          • Direct supervisor:<\/strong> Company Director<\/li>
                          • Reports to:<\/strong> Company Director<\/li>
                          • Collaborating units:<\/strong> THC – Marketing – Ops – Product – Finance<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                            Send your application to: hr@vietoryfashion.vn<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                            GI\u00c1M \u0110\u1ed0C V\u1eacN H\u00c0NH Work address: 19 Nguy\u1ec5n \u0110\u00ecnh Chi\u1ec3u, Sai Gon Ward, Ho Chi Minh CityWorking hours: Monday \u2013<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-49576","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/pili.vn\/api\/wp\/v2\/pages\/49576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pili.vn\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pili.vn\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pili.vn\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pili.vn\/api\/wp\/v2\/comments?post=49576"}],"version-history":[{"count":0,"href":"https:\/\/pili.vn\/api\/wp\/v2\/pages\/49576\/revisions"}],"wp:attachment":[{"href":"https:\/\/pili.vn\/api\/wp\/v2\/media?parent=49576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}